Frequently Asked Questions

DO YOU HAVE A SCHEDULE FOR NEW RELEASES?

Yes, sort of…you should join my mailing list so you are in the know first! The plan is to be seasonal with my hand-painted collections such as spring for Easter Eggs, late summer for Fall Pumpkins and fall for my hand painted Ornaments.

DO YOU COLLABORATE WITH BRANDS?

Yes! Please email your project information and budget to hello@emily-plank.com to start a conversation about a possible collaboration.

DO YOU OFFER PERSONAL COMMISSIONS?

I do offer personal commissions (wedding work, hand-painted items, portraiture) at this time, there are seasons in which I have to close down my commission list. Planning ahead for Christmas Gifts is something to consider as it can be a long wait period for a commission, up to 8 weeks or longer.  Please email me to start the process hello@emily-plank.com

DO YOU OFFER CERTAIN ITEMS AS PRINTS? CAN I ORDER A PRINT IN A DIFFERENT SIZE?

Because we order all of our prints in bulk quantities from a small printing company, we are somewhat limited in the variety/sizes of prints that we are able to offer for sale. What we have in stock currently is limited to what you see listed in our online shop. We do add new print styles and sizes throughout the year, so there is always a chance that what you’re looking for will show up in the future! Sign up for our email list to be notified of new print releases.

DO YOU OFFER YOUR PRINTS WHOLESALE?

Due to the current size of our company, we are only able to take on a limited number of wholesale partners at this time, but we would love to hear more about your store/wholesale needs. Please email your store name, address, and products(s) of interest to hello@emily-plank.com

DO YOU OFFER HAND-PAINTED ARTWORK WHOLESALE?

Due to the time and labor it takes to hand-paint individual items (such as eggs, candles, ornaments, and other seasonal items), we are unable to provide a wholesale option for anything hand-painted.

CAN I CHANGE MY ORDER ONCE IT HAS BEEN PLACED?

Since most of our orders are filled by a third party, we are unable to change orders once they have been placed. If you have entered the incorrect shipping address for your order, please email us at hello@emily-plank.com and I will assist you. Please know I am a one man show as of right now.

DO YOU OFFER GIFT WRAP OR GIFT MESSAGES?

Because a third party fills our orders, we are unable to include a gift message or gift wrapping.

POLICIES

PRINTS, PRODUCTS AND ORIGINAL ARTWORK

ORDERS AND SHIPPING

We ship all print orders via USPS First Class mail and all original orders via either USPS First Class mail or UPS Ground within 2-6 days of receiving your order. When your order ships, you will receive an email with tracking information. If ten business days have gone by since you’ve received a shipping notification, please contact hello@emily-plank.com for assistance. 

RETURNS AND EXCHANGES 

All items are final sale. 

COPYRIGHT 

All images are copyrighted by Emily Plank. The use of any image from this site is prohibited unless prior written permission from the artist is obtained.